Protecting all reasonable rights and interests of users is the fundamental purpose of our establishment of after-sales service system, and our products become the most worrying choice for users.
Response time for problem resolution and troubleshooting
1-4 hours to respond to user complaints, 6 hours to provide solutions for users, arrive at the user site within 24 hours, troubleshooting. During the warranty period, when the equipment and accessories cannot work properly due to quality problems, we promise to arrive at the user's site within 24 hours to repair or replace the parts for free. When the equipment cannot be used normally due to untimely maintenance, the warranty period shall be extended correspondingly with the length of the downtime.
Other commitments on after-sales service
1. The equipment provided by Shanghai Shenli Testing Machine Co., Ltd. is the original installed machine of the model ordered by the user, and the prototype and assembly machine will not be provided.
2, Shanghai Shenli Testing machine Co., Ltd. has a fixed maintenance service center and professional maintenance engineers.
3, the equipment in the user site through the final acceptance into the free warranty period. Shanghai Shenli Testing Machine Co., Ltd. provides 1 year free warranty service and lifelong maintenance service.
4. The place of delivery shall be designated by the user. After the arrival of the equipment, timely send professional and technical personnel to the user site, to assist the user in the shortest time to complete the position, installation, debugging.
5, equipment acceptance at the user site, acceptance standards in accordance with the relevant national verification standards.
6, we put forward the installation conditions of the instrument, and send the installation engineer to confirm the conditions in advance.
7, we send installation engineers to the user site for free installation and commissioning.
8. Once our software operating system is updated, the user's instrument operating system will be upgraded free of charge.
other
1, we provide life-long maintenance services for equipment, only parts and accessories fees and maintenance costs outside the warranty period, and enjoy preferential treatment to buy spare parts.
2. We implement computer management of user files. After-sales service personnel visit customers at least twice a year, 100% worry-free phone visits, active tracking of dynamic services. Check the operation of the equipment, and carry out maintenance and maintenance of the equipment.
3, all year round to provide test standard services, our comprehensive and powerful standard database, available for customers to inquire at any time, free of charge.